FAQ
Returns, exchanges and complaints
How do I make a return?
If you are not 100% satisfied with your product, you are of course welcome to return it! You send the package traceable back to (not to a pickup point but home delivery):
The Bohemian Horse
Kilvägen 24
14174 Segeltorp
Sweden
support@thebohemianhorse.com
Once we have received and processed your return, we will refund with the same payment method used for the purchase. We will deduct a return fee according to the below table from the repayment (€5 within Sweden) . It should normally take a maximum of 10 days from the time you send in your return until we receive and process it.
| Country | Return fee |
| Finland | 8 EUR |
| Norway | 8 EUR |
| Germany | 8 EUR |
| The Netherlands | 10 EUR |
| Belgium | 10 EUR |
| France | 10 EUR |
| Rest of EU |
10 EUR |
| Rest of the world |
20 EUR |
The refund also includes any potential freight cost that you paid when you purchased the product as long as you used standard freight.
Note that if you want to change the product, you will get refund for your made order and then you need to place a new order on the website. By doing so, you can control that you are getting the correct product.
What is your return policy?
- You have the right to return 14 days after receiving your goods.
- The product must be unused and have all labels left.
- You will be refunded in the same way you chose to pay.
- The refund also includes any potential freight cost that you paid when you purchased the product as long as you used standard freight.
- We will take a return fee according to the below table which will be deducted from the refunded amount.
- You as a customer is responsible for the item until it arrives at our warehouse.
| Country | Return fee |
| Finland | 8 EUR |
| Germany | 8 EUR |
| The Netherlands | 10 EUR |
| Belgium | 10 EUR |
| France | 15 EUR |
| Rest of EU | 20 EUR |
What do I do if I cannot find my return form or return shipping label?
This is because we do not have one yet. Instead, send the product traceable to:
The Bohemian Horse
Kilvägen 24
14174 Segeltorp
Sweden
support@thebohemianhorse.com
and send tracking number and shipping company name to: support@thebohemianhorse.com
(Do not choose to send to a pickup point but home delivery please)
How do I make a change of product?
The Bohemian Horse
Kilvägen 24
14174 Segeltorp
Sweden
support@thebohemianhorse.com
and send tracking number and shipping company name to: support@thebohemianhorse.com
| Country | Return fee |
| Finland | 8 EUR |
| Germany | 8 EUR |
| The Netherlands | 10 EUR |
| Belgium | 10 EUR |
| France | 10 EUR |
| Rest of EU | 15 EUR |
| Rest of the world | 20 EUR |
The refund also includes any potential freight cost that you paid when you purchased the product as long as you used standard freight.
How do I make a complaint?
If your product is in any way defective, please contact our customer service at support@thebohemianhorse.com and we will help you. Prepare by taking pictures of the product.
Order and delivery
I did not receive my order confirmation
Within an hour it should normally be in your inbox. Sometimes it ends up in the junk mail, so take a look there too! If you still can’t find it,contact us at support@bohemianhorse.com.
How do I enter a discount code?
When you have placed your BoH products in the shopping cart and are ready to pay in the checkout, you enter your discount code in the field “Discount code”. The amount in your shopping basket should now be updated and you can be even happier with your BoH purchase.
Did you send my order?
You will receive a delivery confirmation for the e-mail you specified when you made the purchase as soon as the order is sent from our warehouse. If you have not received a delivery confirmation or cannot find it, you are of course welcome to contact us at support@bohemianhorse.com. You can also follow your order by entering the tracking number on the specified delivery service website.
How long will it take to receive my package?
At normal circumstances 2-4 work days. If you still do not have your products, please contact us at support@bohemianhorse.com and we will do our best to help you.
Please note that during sales the shipping might take longer than 2-4 work days.
How do I trace my package?
You can track your package via the tracking link sent to you when the package is on the way.
How is my package delivered?
It depends on your country of residence. Small packages are normally delivered directly to your mailbox by the national mail service while larger packages are delivered by DHL or UPS depending on country. Take a look at the tracking link in your order confirmation to see how your package will be delivered.
Which countries do you ship to?
We ship world wide.
Do you sell through physical stores?
Not yet!
My package was returned to you before I could pick it up
Contact us at support@bohemianhorse.com and we will send it to you. For packages that have not been collected in time and which are therefore returned to us, a fee of 15 EUR will be charged on the original bill.
Payments
Which payment options do you have?
We have credit card service, Klarna, PayPal and more.
Can I buy a gift card?
Yes, gift cards are available in our webshop.
How do I choose the right size?
In general, we strive for you to be able to have your normal size, but as all bodies are unique we recommend that you read our size guide and read reviews from previous customers to find the right size.
How should I care for my products?
In general, we recommend that you wash them at 30 degrees and avoid tumble drying, but read the care instructions in the respective garments to be on the safe side. Always wash before first use. For more info check out the We Care page here on our website.
Where are your products designed and manufactured?
We have our own top BoH design team!
The products are Manufactured in mainly Asia but also in Sweden, Spain and Marocco. We choose our manufacturers with utmost care when it comes to both quality and work ethics.